S&W M500 163504 500MG 4 SS

Customer Care Plan

At Gunbuyer.com, your safety and satisfaction is our number one priority.

That is why we created our comprehensive Customer Care Plan on firearms purchased from Gunbuyer.com. 

Terms and Conditions 

Here at Gunbuyer.com we have made it our number one mission to provide you with the absolute best in customer service. Any firearm covered under the optional Customer Care plan will be repaired, replaced, or refunded at no charge, subject to the following conditions:

• This plan applies only to the original purchaser.
• On behalf of the purchaser, Gunbuyer will facilitate any repair or replacement with the manufacturer in accordance with their warranty policy.
• If the firearm cannot be repaired, and no replacement is available from the manufacturer, we will offer current retail value as a credit (amount to be determined by Gunbuyer) towards any purchase on Gunbuyer.com.

• If a firearm is repaired, it may be returned directly to the customer. However, if a firearm is replaced with a new or used firearm, the replacement must be sent to a valid FFL for transfer to you. The customer may incur additional charges from the FFL and will need to contact them prior to shipment of the replacement. Gunbuyer.com is not responsible for these additional fees.
• Gunbuyer.com will cover all shipping costs associated with a firearm warranty repair, replacement, or refund.
• This customer care plan covers the firearm as originally sold by the manufacturer and Gunbuyer.com, but does not apply to firearms that have been altered or modified after purchase. The customer care plan applies to the firearm only and does not include accessories added to the firearm.
• Accuracy is NOT included in this Warranty.
• This Customer Care Plan covers the firearm against manufacturer's defects. It does not cover normal wear throughout the lifespan of the firearm.

Gunbuyer.com Liability for breach of any warranty shall be limited to replacing or repairing the nonperforming or defective goods as determined by Gunbuyer.com. We shall not be liable for any other damages, direct, incidental or consequential. 

Please contact Gunbuyer.com before sending any firearm for repair or replacement:    855-318-4867   sales@gunbuyer.com