Returns

We want you to be satisfied with your purchase. If you need to return merchandise for any reason, within the first 30 days of delivery please follow the steps outlined below.

Please note that all sales are final on ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.

Call us at 855-318-4867 or send your request for a return to sales@gunbuyer.com to obtain a return authorization. No returns of merchandise will be accepted without prior authorization.

All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days.

To qualify for a refund on an item that is not defective, all returned merchandise must include the following:

  • The merchandise must be in the original packaging.
  • The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
  • Include the following in package:
    • A copy of your original invoice and packing slip

    • The reason for your returned merchandise.

    • The authorization code given to you by our customer service department.

  • All return merchandise shipments must be pre-paid, no COD.
  • You must sent your returned merchandise using either UPS, FedEx, or USPS and provide tracking information.

Please ship your returned item to:

     GunBuyer.com 
     ATTN: Returns Dept. 
     1050 S. Nova Road Ormond Beach, FL 32174
     RMA #: XXXXXX

Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish. 

Please note that a 10% Restocking Fee may apply to returned merchandise.

Note: Any variance to this policy may result in no refund or a partial refund. We will not reimburse you for the shipping fees to return merchandise that is not-defective.

 

IMPORTANT INFORMATION ON FIREARM RETURNS:

Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.