FAQ's

  • WILL MY FIREARM ORDER SHIP TO MY HOME?

    By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.

  • HOW DO I PLACE AN ORDER WITH GUNBUYER?

    Our shopping cart can be accessed by the link in the upper-right corner of all GunBuyer pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart." Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions you can visit our "Buying Guns Online" page.

  • HOW CAN I CALCULATE MY SHIPPING COST BEFORE SUBMITTING AN ORDER?

    All purchases ship via UPS. Place the products you would like to purchase in your shopping cart. Next, click on “View Cart & Checkout” button at the top right. Click the arrow to the right of “Estimate Shipping & Tax” and select your Country, State, and Zip Code. You will then be able to see your available shipping options. PLEASE NOTE: All handguns will ship UPS 2nd Day Air for Free. All long guns will ship UPS Ground for Free. Expedited shipping options are available for additional cost. Accessories & ammunition will ship based on UPS Live Rates based on the weight and destination. Ammunition can not be expedited and must be shipped UPS Ground.

    PLEASE NOTE: Orders that qualify for free shipping will go to the initial shipping address provided by the customer (or the address on your dealer's FFL if the item is a firearm). It is the customer’s responsibility to verify the dealer will accept the transfer and will be available to receive the package(s), i.e. on vacation, out sick, temporarily closed. If a package must be redirected, the customer is responsible for charges incurred at a rate of $18 per package.

  • HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?

    Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.

    PLEASE NOTE: Processing times are separate from actual shipping times.

    If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.

    For further specifics on shipping procedures please see our Shipping page.

  • HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

    Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.

  • WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?

    Please call 855-318-4867 to reach a GunBuyer associate. We would be happy to send you another copy and/or confirm your order and email address.

  • HOW CAN I TRACK MY SHIPMENT?

    To track your shipment, open your email containing the UPS tracking number. Click on the link to track you order.

  • WILL I BE CHARGED SALES TAX?

    Only those customers who live in Florida will be charged sales tax. Tax will not be added to any order shipping outside of the State of Florida.

  • DO YOU ACCEPT CHECKS AND OR CREDIT CARD PAYMENTS?

    We accept Visa, MasterCard, American Express and Discover. We also accept money orders or cashiers checks. Those wishing to pay using money order or cashier check must call 855-318-4867 to place a phone order (orders will be held for up to 5 business days awaiting arrival of payment.)

  • DO YOU CHARGE CREDIT CARD FEES

    Gunbuyer does not charge an extra fee for payment via credit card.

  • I DIDN’T RECEIVE AN ORDER NUMBER BUT MY CARD WAS CHARGED?

    Due to the nature of the items we sell, our billing address verification (AVS) is very sensitive. If you place an order and do not receive an order number the transaction DID NOT successfully process. In this situation the charge you see is a pending hold that was authorized by your bank, but that we declined to accept. These holds should be released by your card issuer. Please contact your financial institution to find out how long they will take to release a pending hold.

  • I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?

    Sorry, but at this time, we do not sell or ship outside the United States.

  • DO YOU SHIP TO APO/FPO ADDRESSES?

    Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

  • DO YOU KEEP MY CREDIT CARD INFORMATION ON FILE?

    No, we do not store any credit card information.

  • IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?

    GunBuyer products are backed by the manufacturer's warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Gunbuyer’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.

  • DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
    No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.

  • CAN I ADD TO MY ORDER ONCE I HAVE SUBMITTED IT TO YOU?

    No, once your order has been placed, we cannot add any additional items to your order. Our orders are sent automatically to our warehouse for picking and shipping. You will have to place an additional order with GunBuyer for any additional items you may wish to purchase.

  • HOW LONG DO ITEMS STAY IN MY WISHLIST?

    Any item you place in your Wishlist will be there for 6 months. After six months, the item will not appear in your Wishlist.

  • I DON’T REMEMBER MY PASSWORD, WHAT DO I DO?

    If you cannot remember your password, click “Forgot Password” and enter your email address into the field provided. Hit “Reset Password” and you will receive an email with instructions to reset your password.

  • I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. WHY ARE YOU CHARGING ME A 10% CANCELLATION FEE?

    The 10% cancellation fee covers our bank processing fees and administrative costs of changed orders. The 10% charge applies to your total order. Our business is not set up to cancel of change orders easily. We apologize for having to implement these fees, but it is necessary in order to keep our prices low for our customers.

  • I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.

    Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition and food are not returnable or refundable; all sales are final.

  • WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?
    As with most technology there are times when errors occur and Gunbuyer does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. Gunbuyer reserves the right to correct any errors on our website that are discovered.